FAQ

1. Q: What kinds of products do you offer?

A: Echo Machinery provided parts are mainly related to your plant machines. It ranges from the crusher spare parts, construction machinery parts, excavator buckets and wheel loaders, drill rod, conveyor and screen spare parts, beneficial equipment spare parts, grinding mill spare parts, brass bush, machining spare parts and other customized spare parts.

2. Q: What kind of materials you are familiar with?

A: We are familiar with high chrome steel, high manganese steel, martensitic and alloy steel, carbon steel, standard wearing plate, casting iron, and bronze. We have begun to research ceramic insert material technology.

3. Q: What’s the maximum single weight that can be casted? What is your processing capacity per day ?

A: The single weight that can be casted at one time is 13 metric tons. The capacity is 80 tons per working day.

4.Q: Can you use foundry machining castings ?

A：Yes, the CNC machine can machine material hardness from HB200 to HRC62.The maximum machining length is 8m and maximum width is 4m.

5. Q: What information do we need to provide to you in order to confirm our parts order?

A: We work with technical drawings for any non-standard products. If the order is for standard parts, you only have to provide us with the part number, so we may define the parts of the order.

6. Q: May we visit the factory?

A: Yes, you can visit the factory during working days and our sales team would he happy to assist you. It is possible, to take the high speed train from Shanghai station to the factory and we can pick up you at the airport or train station.

7. Q: If your product has inferior quality or quality problem after we use them what happens next?

A: First of all, you have to provide us photos of the problem part and also provide photos of the machine, so we can see how the part was installed and gather other necessary information to define the root cause of the problem. If it is indeed a quality problem of the product itself, we would offer compensation to you and also figure out solutions to avoid this quality problem in the future. If the problem is caused by clients, we only provide the technical suggestions to our clients to avoid same problems.

8. Q: Except for your products, do you offer some other services or new business opportunities?

A: Yes, we provide lots of service to you as you can see on our service. Echo Machinery has lots of new ideas for working with you and keeping your business moving forward.

If you did not see the question you are having, please email us info@echomachinery.cn for further assistance.